How does the coronavirus situation impact our holidays? Have a look at the frequently asked questions and answers!
Looking for general information about the holidays? Please see the FAQ.
If we should cancel a holiday due to the coronavirus situation, we would contact the applicants directly. Currently we are not cancelling the holidays.
Do you organise supported holidays during the coronavirus pandemic?
Yes, we do. We adhere to the instructions of the public health authorities. We constantly monitor the coronavirus pandemic situation. If a holiday must be cancelled, we will notify the affected customers. For the moment, holidays will be organised by adhering to specific safety measures.
How is safety ensured in the holiday destinations?
The holiday destinations adhere to the authority instructions and orders. MTLH strongly recommends all customers wear a face mask. All holidaymakers will be provided with face masks in the holiday destinations (4 pcs/day). The recommendation applies primarily to those over 14 years of age.
Keep a safe distance, wash your hands and cough in your sleeve. If you have any flu symptoms, you must not go on the holiday. If you are feeling unwell, cancel your holiday.
Is it possible to cancel a holiday?
Yes, it is. Notify us about the cancellation as soon as possible. Contact our telephone service (9 a.m.–1 p.m. on weekdays) tel. +358 (0)10 2193 460 or send an e-mail to lomat@mtlh.fi. If you must cancel a holiday right before the holiday commences, notify the holiday destination directly. The contact information has been included in your invitation letter.
Can I postpone a holiday?
Unfortunately, it is not possible to postpone a holiday. You can apply for another holiday later.
Will I be put on a qualifying period if I must cancel my holiday due to the coronavirus?
No, you will not.
Will the excess I have paid be returned to me?
Yes, it will. Notify us about the cancellation as soon as possible. You must contact MTLH and ask for the excess to be returned yourself within one month of the ending of the holiday period.
Do I have to take part in the holiday activities?
No, you do not. Each holidaymaker decides for themselves whether they want to take part in the holiday activities.
Can I stay in a single room?
Since September, our policy is that during the holidays, accommodation will be in shared double rooms as usual. A single room, funded by MTLH, can only be obtained on a special basis against a medical certificate if you have, for example, an illness for which a single room is justified. Otherwise, the surcharge for a single room will be paid by you. If desired, you can inquire about the single room and its surcharge directly from the resort.
What if I fall ill during my holiday?
Contact the staff of the holiday destination without delay and proceed according to the instructions they give you. Avoid all contact with other people. Wear a face mask. In the event of an illness, your holiday will be discontinued.
I belong to a risk group, can I go for a holiday?
Those belonging to a risk group should consult their doctor to see if they can go on the holiday.
Do I have to wear a face mask?
We strongly recommend that you wear a face mask.
Read more about the coronavirus: Finnish Institute for Health and Welfare
